Ask Dovetail is an AI-powered conversational assistant that integrates directly with Slack and Microsoft Teams, allowing teams to instantly access customer insights from all interactions stored in the Dovetail customer insights hub. It enables users to query, retrieve, and even receive scheduled summaries or podcast-style audio digests of customer feedback, research, and support data—without leaving their primary work environment. The tool is designed for ease of use, requiring no special training or even a Dovetail account for basic access, and includes robust admin controls to manage data security and relevance.

Key Features

Conversational AI Assistant Instantly retrieve customer insights via natural language queries in Slack and Teams.

• Ask questions and get actionable answers from all customer data.
• Supports follow-up questions for deeper exploration.

Audio Insights Generate and deliver podcast-like audio summaries featuring real customer voices.

• Schedule regular audio updates to channels.
• Summarize themes and include direct customer quotes.

Push & Pull Interactions Receive insights proactively or search on demand.

• Automated delivery of relevant updates (push).
• On-demand querying for specific topics (pull).

Integration & Accessibility Works natively in Slack and Teams; no context switching required.

• Non-Dovetail users in the organization can access insights.
• Designed for cross-functional teams, including product, research, and customer experience.

Admin Controls & Security Configure which data types are accessible in responses.

• Protect sensitive information.
• Maintain focus on relevant, actionable insights.

Benefits

Accelerated Decision-Making Empowers teams to make faster, data-driven decisions.

• Instant access to customer context during discussions.
• Reduces delays from searching or waiting for reports.

Cross-Functional Alignment Ensures all departments work from the same up-to-date customer understanding.

• Breaks down silos between teams.
• Promotes a customer-centric culture.

Enhanced Engagement with Customer Voice Keeps the real voice of the customer at the center of product and strategy discussions.

• Audio Insights make feedback engaging and memorable.
• Regular updates keep teams continuously informed