Orchestrate contact center automation and AI for superior customer journeys

Automate processes and assist advisers with an end-to-end omnichannel solution combining AI technologies such as conversational AI, generative AI, sentiment analysis, speech analysis.

Benefit from intelligent contact center automation to create exceptional customer experiences

Improve routing with contextualized qualification

Qualification with conversational AI automates and simplifies customer reception.

Make the most of customer data

AI optimizes conversation analysis to generate actionable insights to improve your services and agent training.

Optimize customer experiences

Decrease wait time by accelerating resolution with access to contextual details gathered by bots during qualification and previous exchanges.

Accelerate processing time

Reduce handling time with next step suggestions and conversational summaries – improving compliance.

Provide dynamic support

Advisers can use generative AI to receive relevant answers in real-time, during customer interactions.

Choose automation and AI that comes with all the advantages of Odigo’s cloud contact center solution

Robust architecture hosted in Europe

No need to worry about GDPR compliance or security standards. 

Proven AI methodology and expertise

From design to ongoing support, get the most of out our 24 years of experience. 

Unified offering

AI+IVR+CC+IS integration with end-to-end commitment. No silos! 

Intuitive dashboard

Easy to operate and scale with tools for business users ensuring process compliance.

Learn more about our AI and automation capabilities 

Omnichannel bot

Orchestrate your interactions with customers on any voice or digital channel.

IVR

Discover how 30+ years of experience in managing vocal journeys through interactive voice recognition (IVR), augmented with natural language processing (NLP), can streamline your automation-based qualification process.

NLU

Our 24+ years of natural language understanding (NLU) experience drive AI innovations that facilitate natural conversations with your customers.

AI connectors

Easy integration with the latest AI technology from Google and IBM enables you to assemble the most effective set of tools for your contact center.

Outbound

Design and run intelligent outbound campaigns that encourage engagement and strengthen customer relationships.