Arctera™ Insight Surveillance is an end‑to‑end communications surveillance platform designed to help organizations achieve global regulatory compliance across all digital communication channels. The platform uses AI, machine learning, and natural language processing (NLP) to streamline monitoring, analysis, and classification across 120+ content sources. It simplifies complex compliance workflows by capturing, archiving, analyzing, and reviewing communications—including chat, email, audio, video, and collaboration platforms—while ensuring accuracy through transcription, translation, and automated policy enforcement. With powerful risk analytics, continuous active learning, advanced data retention capabilities, and seamless integration into compliance processes, Arctera Insight Surveillance helps organizations reduce risk, detect threats, and maintain regulatory readiness.

Features

• Capture and Archive: Collects and retains chat, email, audio, video, and more in immutable on‑premises or cloud storage, ensuring reliable, compliant data retention.
• Analyze and Classify: Uses machine learning to safeguard sensitive data, identify risks, and apply the correct controls with intelligent classification.
• Automated Workflows: Leverages thousands of AI‑driven patterns and surveillance policies that automatically surface critical data and reduce manual review workloads.
• eDiscovery and Review: Provides fast, accurate review capabilities with integrated upstream eDiscovery for legal and regulatory processes.
• Monitor 120+ Sources: Enables full capture and monitoring across collaboration, chat, social media, voice, and enterprise communication systems.
• Full‑Fidelity Communications: Displays text, voice, images, and video in native formats for accurate, contextual review.
• Targeted or Journaled Collection: Supports journaling and targeted data collection for search, analysis, reporting, and compliance workflows.
• Transcription & Translation: Enhances compliance for audio and video content using accurate transcription and real‑time language translation.
• Risk Analytics: Offers intuitive reporting, suspicious activity detection, behavior analysis, and anomaly flagging to proactively identify compliance risks.
• Continuous Active Learning: Uses AI patterns to isolate relevant content, applying 1,100+ built‑in patterns and 250+ compliance policies to detect risks like insider trading, bribery, or external business activity.
• NLP & Sentiment Analysis: Applies NLP and sentiment detection to accelerate content understanding and reviewer decision‑making.
• Advanced Classification: Integrates reviewer tags and selections into learning cycles to continually improve classification accuracy.
• Expanded Capture Options: Supports Zoom Phone SMS/MMS, Cloud9, Verba, and Microsoft Teams A/V, plus edited, deleted, and forwarded Zoom Chat messages.
• Transparent Reporting: Provides reconciliation and storage reports for audit readiness and compliance visibility.
• Data Retention & Archiving: Retains unstructured data in searchable repositories with secure, private multitenant data centers.
• Classification‑Driven Governance: Preserves unstructured data with indexing and classification to reduce business and compliance risk.
• Intelligent Insights: Improves regulatory management with transparent policies, classification‑driven sampling, and Transparency Score explanations.
• Accelerated Legal Review: Provides fast collaboration view, two‑second data retrieval, and legally defensible export options for regulatory and legal review.

Benefits

• Effortless Compliance: Simplifies regulatory monitoring and review with AI, ML, and NLP‑driven automation.
• Unified Oversight: Captures and analyzes communication across 120+ platforms in one place.
• Faster Risk Detection: Uses behavioral analytics, anomaly detection, and automated risk scoring to identify threats early.
• Stronger Governance: Ensures secure data retention, consistent policy enforcement, and defensible audit readiness.
• Enhanced Reviewer Efficiency: Accelerates review with transcription, translation, sentiment analysis, and intelligent filtering.
• End‑to‑End Digital Communications Management: Supports discovery, supervision, archiving, and classification within a unified workflow.
• Scalable & Global: Built for large, geographically distributed organizations that require strong compliance, data sovereignty, and multi‑channel oversight.