Arbortext Content Delivery (ACD) makes it easier for customers, tech support, service technicians, and dealers to get accurate answers quickly. Global organizations use ACD as a content repository for their technical documentation, parts catalog, and as a base of contextual knowledge for AI. ACD provides them with a scalable foundation for reliably distributing technical information to a large network of stakeholders.

Features

• Dynamic Content Repository: Provides a centralized, scalable foundation for storing and accessing technical documentation and parts information.
• Dynamic Content Delivery: Seamlessly integrates with enterprise systems to create a dynamic content repository that outputs contextualized finished content specific to the product variant.
• Role-Based Access: Ensures that users have access to the information they need based on their role, enhancing security and efficiency.
• Highly Scalable Architecture: Supports large-scale deployments with synchronized output to multiple sites, clustering, and cloud compatibility.
• Multimedia Content Support: Includes dynamic, interactive 3D and 2D illustrations, PDFs, and other multimedia formats to improve comprehension and user experience.
• Content Navigation Interface: Features intelligent filtering and advanced search with smart autosuggest, allowing users to quickly find the information they need.

Benefits

• Guarantee Service Results: Equip the field with accurate, up-to-date service and parts information to boost service quality, reduce costly errors, and maximize customer satisfaction.
• Distribute Information Globally: Support your global aftersales service network with continuous access to the critical answers they need to identify the correct parts and expertly perform work.
• Publish Content Intelligently: Integrate seamlessly with various systems to create a dynamic content repository that delivers the right content to the right audience at the right time.