Overview

Appian Connected Claims ensures accuracy, efficiency, and superior customer experiences by providing a 360-degree view of claims. It streamlines processes, enhances decision-making, and accelerates the time to settlement, ultimately improving the overall claims experience for both insurers and customers.

Features

End-to-End Process Automation

• Utilizes RPA, AI, IDP, and API integrations to automate claims processes.
• Improves data quality and reduces claims leakage. 360-Degree View of Claims
• Connects data and systems to provide a complete view of customer data.
• Enhances decision-making for claims adjusters. Seamless Customer Experience
• Delivers a total experience across web and mobile devices.
• Supports intelligent scheduling and offline capabilities for field inspections. AI Integration
• Uses AI to accelerate claims processing and improve efficiency.
• Automates data prefill and intelligent decision-making. Fraud Management
• Prevents payout on suspicious claims.
• Initiates SIU referrals for further investigation. Real-Time Monitoring and Reporting
• Visualizes data behind claims performance.
• Optimizes claims processes through detailed insights.

Benefits

• Efficiency: Automates key processes, reducing manual effort and errors.
• Customer Experience: Enhances the customer journey with seamless web and mobile interactions.
• Risk Reduction: Improves fraud detection and compliance, reducing potential losses.
• Decision-Making: Provides comprehensive insights and real-time data for better decision-making.