Interactive Experiences Are More Connected Than Ever

Applications and devices are more connected than ever, enabling a number of high-impact use cases for new AI-powered Interactive Chatbots and Voicebots. However, poor application of chatbot and voicebot technologies can create impersonal service interactions and big problems for businesses – not only in customer dissatisfaction, but also by driving customers to multiple service channels, raising costs and extending resolution time. Many companies struggle to take advantage due to the lack of expertise and a well thought out strategy to deliver business value. They are also dealing with complex integration requirements with existing enterprise platforms and systems, an inability to automate device testing which slows delivery cycle time considerably, and a number of unique factors and testing requirements, e.g., intent, language, response validation, etc.

Bring Your Digital Ideas to Life

Our experience with the leading industry platforms — Alexa, Siri, Cortana, and Google Assistant – enable your business to take full advantage of these technologies in sales, customer service and operations. We can support your initiatives from initial planning and strategy through development, test, integration, and deployment.

End-to-End Interactive Experiences Services

Strategy/Concept

• Proof of concept
• Design interaction flows
• Tools and framework selection
• Blueprinting
• Integration strategy Development
• User-centric design
• Feature definition
• Architecture design
• Alexa, Siri, Cortana, and Google assistant integration
• Building interactive bots from scratch
• Building interfaces with existing systems – enterprise, social, external
• Minimum viable product Testing/automation
• Intent validation
• Response validation
• Functional Testing, Stress Testing, Security Testing
• Test Automation
• Integration Testing
• Ground-truth validation
• Minimum viable product We support a variety of use cases with expert interactive chatbot and voice bot development services: Customer Activation Deliver push notifications and exclusive offers to customers Personalized Experience Engage with consumers by name and know their preferences Relevant Content Create additional sales from insight-driven suggestions on related items Intelligent Assistance Get more intelligent interactions by expanding capabilities Contactless Payments Chatbot-based payments Integrated Commerce Enable purchase directly from social media with integrated payment systems Data Capture & Display Multi-touchpoint data gathering and analysis; presented in one easy to use application, giving users immediate access Data Sharing Easy, rules-based data distribution for learning and adaptation Comparison Reporting Relevant data and real-time updates through simple reporting apps and displays Algorithm Refinement Learn and adapt the algorithm to improve the results or expand the function set Data Comparison Collect the data and compare the results over a period of time and align them with similar use cases to help improve results and sentiment

Revolutionize user engagement to unleash business value

Apexon enables your business to take full advantage of latest interactive chatbot technologies across value chain. Our services deliver important business advantages: Consistent Customer Engagement Human-like experience for customers across channels through personalized and relevant communication Revenue Growth Leverage personalized recommendations to increase cross-selling opportunities through customer education Improve Targeting Analyze customer interactions combined with previous transactions to improve the targeting for products and services Cost Optimization Reduce the employee cost by offloading part of the customer service and engagement functions to the Bot Improve Targeting Leverage these technologies to deliver new capabilities and services in areas such as customer support, cross-sell and upsell, virtual healthcare, and virtual tutoring/education