Anchanto Parcel Tracking is a SaaS-based solution designed to provide real-time visibility into parcel journeys across multiple carriers and geographies. It empowers logistics service providers, brands, and retailers to monitor, analyze, and communicate delivery statuses efficiently. The platform harmonizes raw tracking data, supports branded customer communication, and integrates seamlessly with existing systems to enhance post-purchase experiences and operational performance.

Features

• Multicarrier Parcel Tracking: Track large volumes of parcel data across carriers on a single screen.
• Harmonize Parcel Data: Standardize raw tracking events into consistent formats via a user-friendly interface.
• Estimate Delivery Date: Predict accurate delivery timelines and keep customers informed.
• Branded Tracking Page: Customize tracking pages with your domain, logo, and colors.
• Proactive Communication: Send branded email notifications with real-time parcel status.
• Tag Critical Parcels: Identify and monitor high-priority shipments across carriers and regions.
• Upsell and Cross-Sell: Promote offers and discounts on branded tracking pages to drive repeat purchases.
• Dashboard: Access detailed delivery performance reports for all carriers and locations.
• Tracking Central: Bulk tracking of parcels and containers with advanced search filters.
• Notifications: Configure alerts for critical orders or delays.
• Integrations: Plug-and-play with shipping carriers, webstores, helpdesks, ERPs, OMS, WMS, and more.
• Reporting: Generate and automate custom reports with preferred parameters.
• Data Governance: Manage master data, audit trails, and change logs.
• User Management: Control access levels and account details for team members.
• Configurations: Define critical order parameters and customize branded tracking experiences.

Benefits

• Reduced WISMO Queries: Equip support teams and customers with accurate tracking data to minimize “Where is my order?” calls.
• Enhanced Customer Experience: Deliver branded, real-time updates that improve post-purchase satisfaction.
• Operational Efficiency: Streamline tracking across carriers and geographies with harmonized data.
• Scalable Performance: Process 30,000 tracking events per minute and share 210 million Open API data points monthly.
• Marketing Opportunities: Use branded tracking pages to upsell and cross-sell products.
• Global Reach: Trusted by logistics leaders and retailers across regions and industries.
• Seamless Integration: Easily connect with existing systems and platforms to unify tracking operations.