Anchanto Operations Experience Management (OXM) is a specialized operations management platform designed for service providers and retailers. It enables fast customer onboarding, centralized management, and seamless integration across systems. With a branded self-service portal, businesses can offer real-time visibility and control to their customers, transforming fragmented operations into streamlined, collaborative workflows. OXM acts as a connecting layer between service providers and their customers’ systems, integrating sales channels, inventory, orders, and performance metrics into a unified dashboard. Trusted by leaders across industries and regions, it empowers businesses to become strategic e-commerce partners.

Features

• Branded Customer Portal: Customize with logo, domain, colors, and typography for a premium customer experience.
• Fast Onboarding: Automate onboarding flows and manage customers by status, platforms, and performance.
• Customer Dashboard: Real-time visibility into product availability, order status, inventory count, and shipment tracking.
• Multi-location Inventory Visibility: Allocate inventory across warehouses, retail stores, and other locations.
• Smart Order Routing: Route orders based on warehouse priority, location, and stock availability.
• Inbound Operations: Create, view, edit, and cancel purchase orders and advance shipping notes.
• Admin Dashboard: Monitor key metrics like inventory, orders, shipments, and SLA compliance.
• Customer Management: Add, edit, activate, and deactivate customer data effortlessly.
• Sales Channel Integration: Connect to 80+ marketplaces, webstores, and social commerce platforms.
• ERP, CRM & Anchanto Product Integrations: Enable end-to-end data flow with fast plug-and-play integrations.
• Order Management: Orchestrate B2B and B2C orders, including processing, cancellations, and returns.
• Inventory Management: Real-time visibility, bulk uploads, and activation/deactivation of inventory.
• Supplier Management: Create, edit, and bulk upload supplier details.
• Shipment Management: Integrate with carriers, manage shipments, track deliveries, and print labels.
• Reports: Consolidated reports on orders, returns, inventory, shipments, and more.
• Self-Service & Support: Manage user roles, printer setups, invoices, and multilingual support tickets.

Benefits

• Centralized Control: Manage all customer operations from a single platform.
• Operational Efficiency: Reduce overhead costs and manual effort through automation.
• Enhanced Collaboration: Enable real-time data exchange and visibility for customers.
• Scalable Integration: Seamlessly connect with existing systems and expand to new markets.
• Improved Customer Experience: Offer branded portals and self-service tools to empower clients.
• Performance Monitoring: Track SLA compliance, order status, and inventory metrics across locations.
• Custom Branding: Strengthen brand identity with personalized customer interfaces.
• Global Reach: Trusted by logistics providers and retailers across multiple regions and industries.