Overview

HappyOrNot Analytics is a robust, AI-powered platform that transforms real-time smiley-face feedback into clear, actionable insights. It goes beyond basic reporting by automatically categorizing open-text responses, tracking sentiment, trends, and root causes tied to specific times and locations. With user-friendly dashboards, this analytics tool empowers teams to collaborate, learn, and make data-driven decisions that enhance customer experience and drive revenue growth.

Features and Capabilities

• Compare: Analyze performance across different dimensions—hour, day, week, month, or location—using interactive charts that allow drill-downs and data exports.
• Analyze: AI-driven open feedback categorization surfaces main highlights and pain points without manual effort.
• Learn: Understand customer sentiment as it happens and identify root causes tied to specific times and places.
• Share: Collaborate in real time; download charts and share insights across teams effortlessly.
• AI‑Feedback Insights: Automatically summarizes free-text comments, giving unbiased visibility into sentiment and trends.
• Integrated with Smiley Devices: Works seamlessly with Smiley Touch, Digital, and Terminal — analytics is included with all packages.
• Flexible Editions: Offers Essentials (pulse checks), Professional (deep insights), and Managed (added consultancy services) editions.
• Custom Branding: Terminals and analytics interfaces can be branded to match corporate identity.
• Security & Compliance: Built on AWS, with encrypted data transfer, role-based access, GDPR compliance, and anonymized feedback.