Your AI Platform for Performance and CX Management

AmplifAI is an AI-powered performance enablement platform designed for contact centers. It connects data from CRMs, CCaaS, and other systems to deliver real-time insights, automate quality assurance, and personalize coaching. AmplifAI helps replicate top-performer behaviors, boost engagement through gamification, and improve customer experience across industries like finance, healthcare, and hospitality.

Features

• AI Coaching Automation: Plans and summarizes coaching sessions tailored to each role.
• Auto QA Scoring: Analyzes and scores every call using 100% of available data.
• Real-Time Performance Dashboards: Role-specific views for agents, managers, and executives.
• Gamification & Recognition: AI identifies praiseworthy moments to boost morale and engagement.
• Data Integration: Seamlessly connects with 150+ platforms including CRM, CCaaS, and voice systems.