Instantiate & fulfill every service – whether it’s simple, complex or composite.

A flexible and catalog-driven orchestration system, Amdocs Service Orchestration manages and monitors sales order service fulfilment – executing manual and automatic activities, while integrating with service and resource inventories. Capabilities include service modelling, decomposing products into services and services into resources, updating service & resource inventories, model-driven workflows, automated escalations, project order scheduling, and performing proactive system actions.

Benefits

• Faster time-to market: Accelerated service design, test, launch, fulfillment and orchestration of any service.
• Reduces operations complexity and cost: Streamlined service orchestration, spanning multiple domains & vendor technologies and connecting fragmented fulfilment systems.
• Increase customer satisfaction: Accurate and timely fulfilment and delivery of services; reduced order fallout via auto-triggered policies for automated error handling.
• Flexible workflows: Automated and human-centric workflows, supported by predefined, catalog-driven business rules for value-add tasks and assignments.
• Enhanced visibility & control: 360-degree view of service order processes and task status.
• Increased business agility: Modular, cloud-native, microservices-based architecture and open, standard-based APIs.