Overview

The robust billing and contracts management solution from AMCS was purpose-built to handle the complexities of an ever-changing utilities landscape. Automated meter reads flow into the system and are billed to the specifications of the customer’s contract; invoices can be generated electronically or sent to a vetted print house for mailing; and customers have the option for autopay, online payments, or through the mail. A customer portal, easily customized for your branding, provides self-service to view statements, pay online, and submit a service request. AMCS’ billing and contracts solution digitizes your invoicing and payment processing, making your personnel more efficient while reducing errors due to manual data entry.

Features

Customer Information Management The heart of the solution, the customer information management capabilities allow your personnel a quick and accurate view of a complete customer account. Billing Engine Arguably one of the most comprehensive billing engines in the business, our system bills and rates millions of records every day. Customer Portal Customize a self-service portal for your customers and increase customer satisfaction. Invoice Creation and Delivery Automate and generate customized invoices and deliver to your customers. Reduce or even eliminate printing and mailing expenses by providing a paperless option that emails the customer their bills. Ingest Meter Readings Meter reads come in a variety of formats, but AMCS billing and contracts solution is ready for however your data is formatted and delivered. Payments Options Give your customers a choice. Whether they prefer to pay online, over the phone, or even set up autopayments, our solution provides flexibility and integrations with popular payment processors.

Business Drivers

Confidence in your billings Sophisticated billing and automated meter reads can introduce uncertainty if your billing solution is not up to the task. AMCS’ billing and contracts management solution was custom-built for the utility industry. Efficient and secure operations Our cloud-based solution means you no longer need costly and inconvenient downtime to upgrade and protect the software to run your billing operations. And your personnel are no longer tethered to the office to complete their work. Self-service boosts satisfaction Customers want the flexibility to view their statements, pay their bills, and interact with your organization when it is most convenient for them. Increase their satisfaction and improve your staff efficiency by leveraging the self-service capabilities in AMCS’ billing and contract management solution.