Logo
Sign in
Product Logo
AloTech MobileAloTech

With AloTech Mobile, you can manage your call center operation via your mobile device. In this way, you can create a tracking mechanism for your teams that are constantly on the move, and at the same time, you can access the audio recordings of the calls made. You can transfer your customers connected to your call center to your field teams with guidance when necessary.

Vendor

Vendor

AloTech

Company Website

Company Website

Product details

AloTech Mobile is a cloud-based mobile call center solution that enables customer service teams to operate from anywhere using GSM networks. It allows agents to answer and make calls via mobile devices, access customer data in real time, and manage call recordings and reports. Designed for field teams and remote operations, AloTech Mobile enhances flexibility, performance, and customer satisfaction by integrating mobile communication with enterprise call center infrastructure.

Features

  • Mobile Call Center Access: Manage call center operations directly from mobile devices, ideal for teams on the move.
  • GSM-Based Call Handling: Answer and make calls via GSM lines, even in areas without stable internet connectivity.
  • Cloud FCT Integration: Use SIM cards with defined numbers for call center operations, eliminating hardware dependency.
  • Corporate Number Display: Calls made via AloTech Mobile show the company’s official contact number, increasing trust.
  • Real-Time Customer Data Access: Agents receive pop-up notifications with caller details, such as location or service history.
  • Call Recording & Reporting: All calls are recorded and stored in the system, with detailed reporting available for performance tracking.
  • Field Team Communication: Enables seamless communication between field teams and call center agents using IP phones.
  • Call Transfer to Field Teams: Transfer incoming calls to field teams with caller info or masked numbers.
  • Performance Scoring & Surveys: Score calls based on predefined criteria and collect customer feedback via satisfaction surveys.

Benefits

  • Enhanced Mobility: Empowers agents to work from any location, improving responsiveness and flexibility.
  • Improved Customer Trust: Calls from corporate numbers reassure customers and reinforce brand identity.
  • Operational Continuity: Maintains service quality even in low-connectivity environments through GSM support.
  • Increased Agent Efficiency: Real-time access to caller data helps agents provide faster, more personalized service.
  • Better Field Team Integration: Connects field teams to the call center ecosystem, improving coordination and service delivery.
  • Comprehensive Reporting: Tracks call details and agent performance for quality assurance and training.
  • Scalable & Secure: Built on AloTech’s secure infrastructure with GDPR, ISO 9001:2015, and ISO 27001:2022 compliance.