Alice is a comprehensive service delivery and operations solution specifically tailored for the distinctive needs of high-end, luxury, complex, and multi-outlet hotels. It optimizes and continually improves real-time communication, operating efficiency, and cost savings across hotel properties. The software acts as a force multiplier, enabling team members to be more impactful and operate efficiently, allowing hotels to deliver enhanced luxury service with fewer personnel. Beyond operational efficiency, Alice also significantly contributes to guest satisfaction by ensuring that any issues are handled quickly and correctly, preventing anything from falling through the cracks and aiming for 100% perfect operations. The platform provides specialized solutions for various critical hotel functions, making it the operations tool of choice for top hoteliers.

Features & Benefits

• Optimized Operations & Efficiency
  • Optimizes on-property communication, operating efficiency, and cost savings, allowing hotels to deliver more luxury service with fewer people.
• Enhanced Guest Satisfaction
  • Ensures guest issues are handled quickly and correctly, preventing service lapses and contributing to perfect operations.
• Housekeeping Management
  • Increases staff productivity and decreases operating costs through improved room insights and communication features.
• Service Delivery Coordination
  • Facilitates staff collaboration to ensure guest and team requests are met consistently and on time.
• Personalized Guest Services
  • Equips the front desk to exceed guest expectations by delivering personalized services at scale.
• Real-time Guest Messaging
  • Enables hotels to communicate with guests via their preferred channels with real-time messaging capabilities.