Based on natural language processing (NLP), Intelligent Robot is a dialogue platform that enables smart dialogue through various dialogue-enabling clients, such as websites, mobile apps, and robots. Users can use domain-specific knowledge bases, configure their own knowledge base for customized smart dialogues and use Intelligent Robot to facilitate self-service through multi-round dialogue. Intelligent Robot can also integrate with third-party APIs to enable complex scenarios such as order search, shipping tracking, and self-service returns.
Vendor
Alibaba Cloud
Company Website
Overview
Based on natural language processing (NLP), Intelligent Robot is a dialogue platform that enables smart dialogue through various dialogue-enabling clients, such as websites, mobile apps, and robots. Users can use domain-specific knowledge bases, configure their own knowledge base for customized smart dialogues and use Intelligent Robot to facilitate self-service through multi-round dialogue. Intelligent Robot can also integrate with third-party APIs to enable complex scenarios such as order search, shipping tracking, and self-service returns. Note: Intelligent Robot only supports offline purchases at present.
Benefits
- Instant response Intelligent Robot provides 24/7 online support and eliminates waiting time.
- Natural conversation experience Robots can deliver information and process queries in natural languages.
- Fast deployment Knowledge packages for multiple domains are available for quick configuration and deployment.
- Comprehensive APIs APIs allow a flexible and custom online chat experience in tailored scenarios.
Features
Multi-channel support
Intelligent Robot can be deployed to multiple dialogue-enabling channels, including mobile apps, webpages, and official accounts.
Multiple instances
Multiple instances of Intelligent Robot can be created to meet the needs of different user groups.
Ontology-based knowledge base system
An encyclopedic knowledge base utilizes ontology knowledge engineering models and Q&A patterns to greatly improve the response rate.
Visualized intent edit tool
Supports quick multi-round dialog for complex Q&A scenarios, such as booking flight tickets, making appointments, and verifying reimbursement progress, which requires multiple responses and tasks to be handled by Robots.
Task automation
Intent recognition based task automation allows quickly integrating Intelligent Robot with service processes, and triggering additional actions.
Multi-language support
Intelligent Robot supports recognizing and processing multiple natural languages including Chinese and English.