Overview

BigHand AlertManager is a highly configurable alerting and notification solution developed for professional services firms, with particular focus on legal and financial organizations. It aggregates and interprets data from multiple internal systems—including Aderant®, Elite Enterprise®/3E®, BigHand Workflow, and BigHand BI—enabling the automated generation of alerts and notifications. These messages are delivered across various channels, such as email, desktop pop-ups, and web interfaces, ensuring timely communication of critical business information. The system supports rich formatting and interactivity, allowing users not only to receive but also to respond to alerts, creating two-way communication loops. This helps firms drive accountability, enhance visibility of key operational metrics, and support informed decision-making at all levels.

Features and Capabilities

• System Integration: Connects seamlessly with core business platforms such as Aderant®, Elite Enterprise®/3E®, BigHand Workflow Management, and BigHand Business Intelligence, allowing real-time access to operational and financial data for automated alert generation.
• Multi-Channel Delivery: Distributes alerts via multiple channels including email, desktop notifications (pop-ups), and browser-based interfaces, ensuring important messages reach the right audience regardless of their location or device.
• Flexible and Customizable Formatting: Alerts can be designed with structured layouts, clear visuals, rich text, embedded links, and branding, making complex information easy to understand and act upon.
• Interactive Two-Way Communication: Allows recipients not only to receive alerts but also to respond to them directly—supporting workflows that require acknowledgments, status updates, or user input to trigger follow-up actions.
• Centralized Alert Management: Provides a single interface for configuring, managing, and monitoring alerts across various departments—Operations, Finance, IT, Legal—eliminating fragmented and inconsistent notification processes.
• Workflow Automation: Automates repetitive communication tasks such as overdue invoice reminders, pending approval alerts, and key deadline notifications, reducing manual effort and ensuring consistency.
• User-Defined Scheduling and Escalation: Supports customizable delivery schedules (daily, weekly, monthly) and escalation logic (e.g., unpaid invoices escalating at 30/60/90 days), enabling firms to tailor alerts to specific operational needs and priorities.
• Enhanced Organizational Visibility: Increases firm-wide transparency into critical metrics, such as aged debt, matter progress, resource utilization, or compliance statuses, helping leadership take informed, proactive decisions.
• Regulatory Compliance Support: Facilitates consistent communication of compliance-related notices, deadlines, and updates with audit trails of alert delivery and user acknowledgments—helping firms meet regulatory obligations.
• Operational Efficiency Gains: Reduces dependency on manual data checks and ad hoc emails, ensuring key information is always communicated promptly and to the right stakeholders.
• Unified Notification Strategy: Consolidates alerting from disparate systems into one coordinated solution, simplifying user experience and strengthening control over firm-wide communications.