Fully-featured IT Service Management software, beautifully simple.

Alemba Service Manager is a cloud-based IT Service Management (ITSM) platform that integrates various ITSM processes into a unified system. It enhances service delivery and operational efficiency by providing features like incident management, change tracking, and powerful analytics. This enables businesses to resolve issues faster and align IT services with their strategic goals.

Features

• **Request Management: **Keep pace with business demands through rapid service request fulfilment.
• **Self Service Portal: **Enable end users to log calls and requests and place orders via an easy-to-use, fully brandable self-service portal. At no additional cost!
• **Workflow Management: **Automate all your business processes with a simple drag-and-drop workflow builder.
• **Incident Management: **Ensure smooth business operations and improved productivity by managing the entire lifecycle of incidents.
• **Problem Management: **Prevent problems, eliminate recurring incidents, and minimize the impact of incidents on your business.
• **Change Management: **Automate normal, standard and emergency RFCs and CAB approvals and determine the impact of changes on your infrastructure.
• **Service Level Management: **Built-in support for SLAs, OLAs and UCs ensures that your services are delivered to agreed targets.
• **Knowledge Management: **Allow analysts and end users to get the right information at the right time with an integrated knowledge base and suggested knowledge functionality.
• **Chat: **Allow users to chat to analysts in real-time via the self-service portal.
• **Resource Management: **Manage and monitor your teams’ current commitments, making the best use of analysts’ skills, and getting the work done more efficiently.
• **CMDB Management: **Keep track of your services and assets and the relationships between them. Simulate outages, dependencies and find causes to potential issues.