Overview

Alcea Tracking Solutions (ATS) is a versatile, web-based platform designed to manage and track various business processes, including issues, projects, risks, and tasks. It offers customizable workflows, real-time reporting, and collaborative tools to enhance team productivity and ensure that business processes are followed through to resolution. ATS is suitable for organizations of all sizes and can be deployed either on-premises or in the cloud.

Features and Capabilities

• Customizable Workflows: Tailor workflows to match specific business processes, ensuring efficient issue progression and prioritization.
• Real-Time Reporting: Access up-to-date information to assess productivity and manage resources effectively.
• Flexible Configuration: Customize dashboards and data collection methods to fit organizational needs.
• Powerful Search and Filtering: Quickly retrieve information, turning the system into a valuable knowledge base.
• File Attachments: Attach various file types to issues for reference and collaboration.
• Custom Security Settings: Define access controls to ensure that users see only relevant information.
• Automated Notifications: Keep stakeholders informed with email updates on issue progress.
• Straightforward Setup: Rapid installation and configuration, often operational within an hour.
• Case Management: Manage cases with document storage, user-defined fields, and role assignments.
• Risk Management: Utilize a risk register to identify and mitigate risks, supporting agile decision-making.
• Help Desk Functionality: Track assistance tickets, automate responses, and improve customer satisfaction.
• Cybersecurity Measures: Implement data encryption, security audits, and access controls to protect sensitive information.