Overview

Akkadian Provisioning Manager is an advanced automation platform designed to streamline user provisioning in unified communications (UC) environments. It automates moves, adds, changes, and deletes (MAC‑D workflows) in Cisco UC, Microsoft Teams/M365, Zoom, and hybrid UC setups. With native integrations into Active Directory and ServiceNow, configurable REST API triggers, and pre-built job templates, it facilitates zero‑touch onboarding, migration support, real‑time directory number management, and secure role‑based access—all from a centralized interface without exposing UC servers directly.

Features and Capabilities

• **Integrations & Connectivity: **Zero‑touch provisioning integrated with Active Directory and ServiceNow, plus RESTful API triggers to external systems (HRIS, ITSM, call recording, E911, CRM).
• **Multi‑Vendor Provisioning Support: **Unified platform for provisioning users across Cisco UC, Webex, Microsoft Teams/M365, and Zoom in on‑premise, cloud, and hybrid environments. Bulk provisioning via CSV job templates simplifies large‑scale operations.
• **Job Templates & Bulk Automation: **Pre‑built, configurable provisioning jobs support large batch processes and migrations; tasks that once took minutes or hours complete in seconds.
• **Real‑Time Directory Number Management: **Dynamic DN (directory number) management avoids manual spreadsheets, ensuring accurate number assignments across users and systems.
• **Role‑Based Security & Audit Trails: **Granular permissions and field-level controls ensure only authorized roles can execute provisioning. Comprehensive logs track who initiated what and when.
• **User Self-Service & Visual Phone Editor: **Includes employee self‑service portal and visual phone editor tools, enabling end‑users to manage settings (e.g. forwarding, extensions, device swaps) without IT intervention.
• **Deployment Flexibility & Licensing Models: **Supports on‑premise or cloud (SaaS/virtual) deployment. Licensing supports per‑user based (UBL) and device‑based (DBL) models.
• **Migration & Operational Efficiency: **Built‑in support for migration workflows—data extraction, mapping, and ongoing provisioning—optimizing migrations and reducing manual errors.