Overview

Akkadian Contact Manager is an enterprise-grade user directory designed to bring together contact data from diverse sources to empower collaboration and streamline communications. Accessible from Cisco endpoints, mobile devices, and browsers, it consolidates employee, vendor, conference room, and resource contacts into one unified directory with customizable search and branding options. It acts as a clean LDAP source with integrated authentication and supports multilingual, global organizations.

Features and Capabilities

• **Unified Directory: **Aggregates and syncs contacts from Cisco CUCM, multiple LDAP/Active Directories, SQL Server, MySQL, and CSV files into a cohesive, centralized directory.
• **LDAP & Authentication Proxy: **Acts as an LDAP source for UC environments, with passthrough authentication to redirect users securely to their appropriate Active Directory server.
• **Multi‑Device Access: **Provides access via Cisco IP phones, Cisco video devices, mobile apps (iOS/Android), and web browsers—ensuring directory availability wherever users are located.
• **Predictive Search & Custom Fields: **Enables refined searches using custom attributes like skills, location, language, or badge number. Admins can configure search-field logic and layout.
• **Dial Rule Support & E.164 Formatting: **Ensures calls are routed correctly across multiple clusters or global offices through automated dial rules and international number formatting.
• **Photo Server Capabilities: **Supports importing and syncing contact photos via LDAP, URLs, or CSV upload—enhancing directory usability and personalization.
• **Dynamic Directories & Cover Me: **Users see relevant contacts by default. The "Cover Me" feature allows coworkers to cover calls during absences, improving continuity.
• **Real-Time Sync & Universal Updater: **Sync data on demand or schedule it automatically. Updates are seamless and avoid downtime using the universal updater mechanism.
• **Branding & Language Support: **Customizable UI branding to match corporate identity, with support for multiple languages including English, Spanish, French, Italian, German, Dutch, and Chinese.
• **Admin Dashboard: **Web-based interface for administrators to manage data sources, format settings, directory interfaces, and user permissions—all from one console.