Overview

Akkadian Console is a Cisco receptionist/operator console designed to simplify high‑volume call environments. It delivers an intuitive, modern interface with minimal training requirements, integrates seamlessly with Cisco CUCM, and supports multiple directory sources for fast call routing. Available in serverless, managed client-server, or browser‑based deployments, it suits businesses of any size and industry, including healthcare providers using HL7 and Microsoft 365 integrations.

Features and Capabilities

• **Intuitive Interface: **Clean, modern UI designed for fast onboarding; minimal training required for operators.
• **Call Handling Efficiency: **Drag‑and‑drop transfers, call parking, hunt group queues, and multi-line support streamline routing tasks.
• **Powerful Directory Support: **Robust directory with presence data; supports CUCM, LDAP, SQL, and CSV sources; includes unlimited personal directories and shared/private notes.
• **Flexible Deployment Options: **Choose between serverless local client, managed client/server, or web‑based deployment; compatible across platforms and operating systems.
• **Integrations: **Microsoft 365/Exchange calendar visibility adds Outlook status to operator view; HL7 support enables real‑time updates from Epic, McKesson, Athena, and across multi‑hospital environments.
• **Security and Stability: **Linux‑based architecture delivers strong security and high reliability; used in government environments.
• **Customization Options: **Configurable dashboards, adjustable font sizes, and multilingual support including English, Spanish, and French.