Overview

Akio Insights is a powerful, user-friendly platform designed to analyze customer feedback and monitor reputation across various channels. It provides strategic and operational insights to help businesses stay ahead by understanding customer expectations and market trends. The platform offers two main solutions: Akio Insights VoC (Voice of the Customer) for customer relations departments and Akio Insights Reputation for communication departments.

Features

• Voice of the Customer Analysis:
  • Semantic analysis of omnichannel customer feedback, including emails, community chats, social conversations, satisfaction surveys, and reviews.
  • Detection of opinions (positive, negative, neutral) and methods of expression (question, injunction, etc.) using an AI engine.
• Reputation Monitoring:
  • Comprehensive tool for monitoring and analyzing media coverage and conversations on social networks, blogs, and forums.
  • Real-time alerts on sensitive subjects like attrition, product complaints, and legal threats.
• Linguistic Analysis System:
  • NLP analysis engine that processes customer content in real time according to pre-trained language models.
  • Identification of topics such as customer journey, branches of activity, products, competition, etc.
• Customizable Dashboards:
  • Dynamic dashboards to track customer feedback in real time, monitor known topics, and identify emerging issues.
  • Customizable newsletters to relay the latest information in a targeted manner.
• 360° Platform:
  • Unified interface for real-time, cross-disciplinary analysis of customer conversations.
  • Tools for optimal information sharing across departments.
• Analysis Reports:
  • Quantitative and qualitative reports on current events, including indicators, graphs, comments, and analytical summaries.
  • Local private cloud hosting for secure data management.

Benefits

• Enhanced Customer Knowledge:
  • Provides a unified platform for tracking and analyzing all customer contacts, improving customer satisfaction and knowledge.
  • Offers operational insights that can be used by various departments, including customer services, communications, marketing, product management, and supply chain.
• Real-Time Alerts:
  • Alerts on potentially sensitive subjects and substantial increases in topic volume to detect weak signals.
  • Helps businesses stay ahead by being alerted in real time.
• Customizable Dashboards and Reports:
  • Dynamic dashboards and targeted newsletters to relay the latest information.
  • Quantitative and qualitative reports for strategic decision-making.
• Secure Data Management:
  • Data hosted in France in an ultra-secure private cloud, fully compliant with RGPD management.
  • Accessible as SaaS from any web-connected computer, 24/7.
• Dedicated Support:
  • Dedicated project manager and team of experts in linguistics, research, and IT to organize and structure information.
  • Helps identify insights and manage the project effectively.