Overview

AIP Technical Resolution Assistant helps technicians, operators, and users by providing insights from historical ticket data and recent work on the associated assets (such as machines, vehicles, ammunition, etc.). Users can also seamlessly match ticket properties and comments against preset troubleshooting guides made by their organization, even those in PDF or other unstructured formats. By streamlining the troubleshooting process, AIP helps improve the efficiency of technicians, enhancing overall performance and production impact by improving machinery uptime.

Feature

• Information at your fingertips: Proactively surface a comprehensive summary of work performed on the machine or asset recently when needed by operators.
• Operational feedback loop: Leverage historical comments on tickets to learn from past experiences.
• Ontology-driven document retrieval: Recommend troubleshooting manuals and internal documentation to accelerate issue resolution.
• Augment preventative and predictive maintenance: programs by continuously monitoring ticket and error trends, such as high volume of similar tickets in a 30 or 60 day period.