Overview

Elevate your customer experience with tailored, AI-enhanced customer service. AIP distinguishes itself by harnessing the predictive power of maintenance alerts, coupled with deeply personalized support interactions.

Features

• Customer Issue Detection: Utilize AIP to identify customers with potential vehicle issues based on historical data, Customer Relationship Management (CRM) system information, and OEM data from connected vehicles such as Diagnostic Trouble Codes (DTCs).
• Integrated Part Management: Leverage AIP to search through DTC repair manuals and identify parts required for the repair before the customer comes in. By comparing required parts to the inventory, workshop repair locations can ensure the necessary parts for repair are in stock before calling the customer in, achieving a minimum repair time needed and maximizing customer satisfaction.
• AI Enhanced Customer Communications: Analyze previous interaction notes and other relevant data to create comprehensive customer profiles, allowing for personalized outreach and support. Provide customer care representatives with data-driven talking points and enable them to send customized communications to customers, enhancing the overall support experience.