AI Webchat is a cloud-based solution designed for hotels to automate guest communications across the entire guest journey. The platform uses artificial intelligence to handle inquiries, bookings, service requests, and personalized recommendations via webchat and messaging channels. It provides instant, 24/7 support to guests, reducing staff workload and improving operational efficiency. The chatbot integrates with property management systems and other hotel tech, enabling seamless workflow automation and direct booking capabilities. It supports over 100 languages, offers personalized upsell suggestions, and collects guest feedback pre-, during, and post-stay. The solution is part of Canary’s all-in-one guest management suite, allowing hotels to streamline operations, increase ancillary revenue, and deliver a modern, frictionless guest experience.

Key Features

AI-Powered Messaging & Communication Automates guest conversations and service requests.

• Handles FAQs, bookings, and support 24/7
• Integrates with webchat, SMS, and other channels

Direct Booking Assistance Guides guests through booking process in real time.

• Reduces booking abandonment
• Increases direct bookings

Personalized Recommendations Suggests activities, dining, and upsells based on guest preferences.

• Boosts ancillary revenue
• Enhances guest experience

Multi-Language Support Communicates in over 100 languages automatically.

• Serves international guests
• Improves accessibility

Workflow Automation Integrates with hotel systems to automate tasks.

• Generates service tickets
• Updates guest status and requests

Feedback Collection Gathers guest feedback at multiple touchpoints.

• Pre-stay, in-stay, and post-stay surveys
• Prompts positive reviews

Benefits

Enhanced Guest Experience Delivers instant, personalized support and recommendations.

• 24/7 availability
• Higher guest satisfaction and loyalty

Operational Efficiency Reduces staff workload by automating routine tasks.

• Frees up staff for complex interactions
• Lowers customer service costs

Increased Revenue Drives more direct bookings and upsell opportunities.

• Personalized offers and promotions
• Higher conversion rates

Scalability and Accessibility Supports unlimited users and properties.

• Multi-language and multi-channel support
• Adapts to hotels of all sizes