Canary Technologies AI Voice for Hotels is a cloud-based, AI-powered voice platform designed specifically for the hospitality industry to automate and manage inbound guest calls. The system integrates four specialized AI assistants—AI Front Desk, AI Concierge, AI Central Reservations, and AI Booking Agent—to handle a wide range of guest needs, including answering questions, making or modifying bookings, promoting upsells, and providing information about hotel services and local attractions. The platform operates 24/7, ensuring that every call is answered instantly, which addresses the common issue of missed calls that can result in lost revenue and poor guest experiences. AI Voice delivers natural, human-like responses and can seamlessly hand off to human staff for complex requests. It is built to integrate with existing hotel technology stacks and supports omnichannel communication, allowing hotels to manage guest interactions across voice, text, and chat from a unified inbox. The solution is designed to streamline hotel operations, increase staff efficiency, and enhance the overall guest experience by providing rapid, accurate, and on-brand responses at all times.

Key Features

AI-Powered Call Handling Automates answering and managing all inbound guest calls.

• Handles bookings, modifications, and cancellations
• Provides information and answers FAQs

Multiple Specialized AI Assistants Includes AI Front Desk, AI Concierge, AI Central Reservations, and AI Booking Agent.

• Each assistant tailored to specific guest needs
• Covers the entire guest journey

24/7 Instant Service Ensures every call is answered at any time.

• Reduces missed calls and lost revenue
• Always-on guest support

Natural, Human-Like Responses Delivers accurate and on-brand communication.

• Seamless handoff to human staff for complex issues
• Consistent guest experience

Omnichannel Integration Manages guest interactions across voice, text, and chat.

• Unified inbox for all communications
• Supports modern guest preferences

Scalable and Efficient Handles multiple calls simultaneously.

• Frees up staff for higher-value tasks
• Reduces front desk and contact center workload

Benefits

Increased Revenue Captures more bookings and upsell opportunities by answering every call.

• Reduces missed revenue from unanswered calls
• Promotes upsells and services

Enhanced Guest Experience Provides instant, accurate, and friendly service.

• 24/7 availability
• Consistent, high-quality responses

Operational Efficiency Automates routine inquiries and tasks.

• Allows staff to focus on complex or high-touch requests
• Handles high call volumes without additional staff

Seamless Integration Works with existing hotel systems and tech stack.

• Easy to implement
• Centralized communication management