AI phone agent: Call center automation

DeepScribe AI Phone Agent is an ambient AI-powered solution that automates healthcare call center workflows. It handles appointment scheduling, patient outreach, and follow-ups using real-time voice intelligence. Trained on millions of patient conversations, it delivers specialty-specific responses, integrates with EHRs, and generates structured call summaries to streamline care coordination and reduce missed opportunities.

AI-powered care coordination As the leader in ambient AI documentation, we know healthcare call center automation can deliver more. More timely patient information. More intelligent voice assistance. More value.

AI insights in real time, at the right time DeepScribe's AI phone agent uses structured data from patient conversations to guide care coordinators and streamline operations.

• **8 million conversations: **Structured data and insights from the world’s largest database of patient conversations.
• **Specialty-specific AI models: **Unique AI platforms trained for each specialty’s specific needs.
• **Real-time intelligence: **The first ambient AI platform to bring ambient intelligence to patient phone calls.

Features

• Automated Scheduling: Books appointments and sends reminders without human intervention.
• Real-Time Voice Intelligence: Responds with clinically relevant answers during patient calls.
• Call Summaries & Follow-Ups: Generates structured notes and schedules next steps post-call.
• Specialty-Specific AI Models: Tailored responses for oncology, cardiology, and more.
• 24/7 Availability: Ensures patients can reach care teams anytime, improving access and satisfaction.