AI-native Service Management

Improve your service with the latest solution offered as part of the Serviceware platform for enterprise service management. The software's powerful AI functions automate tasks across the entire service process – all the way to designing processes.

Overview

Make AI the decisive success factor in your digital service management with Serviceware. This innovative software solution enables you to efficiently manage service requests of all kinds, e.g. to the IT department, across your entire organization. Artificial intelligence empowers you to meet expectations for speed and availability of services, while supporting your organization in the dynamic digital economy with agile and cost-effective business processes.

Speed up processes with AI

Consistently automate service processes to reduce costs and save time.

Optimize the user experience

Relieve agents and delight customers with smart AI assistants across the entire service process.

Drive innovation

Reduce the time to launch new services from months to just a few days with AI-supported app building.

Features

With AI-native service management on the Serviceware platform, you establish a future-proof foundation for all your company’s services. Leveraging a wide range of AI features, you can effectively support requesters, service teams, and service designers throughout every phase of the service process.

Self-Service and quick answers

Provide your users with a seamless service experience. With Serviceware AI Service Management, services are available 24/7. Empower your customers to independently resolve common issues or easily contact the service team with AI assistance. Service Portal Offer customers and employees a web portal as an information and communication hub for all services. Service Catalog The service catalog creates transparency in the range of services offered, allowing users to submit various requests quickly and easily. AI Autofill  AI autofill quickly generates precise text based on your input and automatically populates form fields. For example, an error message is automatically generated from a screenshot. AI Search  Enable intelligent, efficient searching and deliver fast, relevant results with the power of artificial intelligence. AI Chatbot  Provide 24/7 service with chatbots and more, leveraging intelligent workflows and AI-supported solutions to benefit your customers. Surveys Incorporate surveys into service processes to collect user feedback and improve your product and service offerings.

Automation and AI assistance

Efficiently manage and process service requests of all kinds with an intelligent ticketing system and robust AI support.  Serviceware AI Service Management automates ticket analysis and categorization, ensuring each request is directed to the appropriate team. At the same time, AI assists service desk employees in processing tasks swiftly and efficiently.

Case Management 

Leverage the intelligent automation of the AI Process Engine to efficiently capture, categorize, and track service requests.

Service Desk 

Provide your service agents and managers with a comfortable, user-friendly workspace for collaboration and customer communication.

AI Text Assistant 

Serviceware AI provides possible solutions and suggests appropriate answers to customer inquiries. In addition, the assistant takes over the correction and translation of texts. 

AI Case Summarization 

The AI creates summaries of complex process flows and suggests the necessary next step.

Knowledge Base

Optimize service by using AI-supported, personalized delivery of all relevant information to customers, employees, and experts.