Moveworks' AI Knowledge Management is a sophisticated SaaS solution that leverages generative AI to streamline knowledge creation and management in the workplace. It automates the process of creating support articles, ensures content accuracy through citations, and provides performance analytics for continuous improvement.

Key Features

Grounded Articles AI-powered article generation from support tickets and agent notes

• Extracts unique workplace solutions
• Transforms insights into comprehensive articles

Citations Automatic inclusion of source references in generated articles

• Enhances content trustworthiness
• Allows for easy content verification and refinement

Analytics Performance tracking for published knowledge articles

• Provides visibility into content utilization
• Offers insights on issue resolution effectiveness

Benefits

Improved Knowledge Management Streamlines the creation and maintenance of workplace information

• Reduces manual effort in article creation
• Ensures up-to-date and relevant content

Enhanced Support Efficiency Facilitates faster and more accurate issue resolution

• Provides easy access to tailored workplace solutions
• Reduces time spent searching for information