Canary Technologies AI Guest Messaging is a cloud-based solution designed for hotels to automate and streamline guest communication throughout the entire guest journey. The platform leverages generative AI to handle over 80% of guest conversations, providing instant, intelligent responses to common inquiries, generating service tickets, and personalizing recommendations based on guest profiles and preferences. It supports communication in over 100 languages with automatic translation, ensuring seamless interaction regardless of guest origin. The system consolidates all guest messages from SMS, WhatsApp, OTAs, email, and more into a unified inbox, allowing hotel staff to manage communications efficiently. By automating routine interactions and upsell offers, the platform frees staff for higher-value tasks, increases ancillary revenue, and enhances the overall guest experience. No app download is required, and the solution is built with robust data privacy and security measures.

Key Features

AI-Powered Automated Messaging Automates over 80% of guest conversations with intelligent, context-aware responses.

• Handles common questions and requests instantly
• Generates service tickets automatically

Multi-Language Support Communicates in over 100 languages with automatic translation.

• Guests interact in their preferred language
• Staff responses are translated seamlessly

Unified Inbox Consolidates all guest communications from multiple channels.

• SMS, WhatsApp, OTAs, email, and more in one place
• No missed messages

Personalized Recommendations Delivers tailored suggestions for activities, dining, and services.

• Uses guest profiles and preferences
• Increases guest satisfaction

Upsell and Ancillary Revenue Intelligently detects guest needs and surfaces relevant add-ons.

• Boosts upsell revenue by up to 4x
• Presents offers at optimal times

No App Download Required Web-based and device-agnostic.

• Increases guest adoption
• Reduces friction in communication

Data Privacy and Security Built with industry-leading security and compliance.

• Protects guest and hotel data
• Reduces risk of fraud

Benefits

Staff Efficiency Reduces manual workload for hotel staff.

• Frees staff for personalized guest service
• Saves hours in responding to guest inquiries

Enhanced Guest Experience Provides fast, modern, and convenient communication.

• Real-time responses
• Personalized service throughout the guest journey

Revenue Growth Drives incremental revenue through targeted upselling.

• Surfaces relevant offers automatically

Global Accessibility Removes language barriers for international guests.

• Supports seamless communication worldwide

Operational Consistency Ensures brand standards in every guest interaction.

• Customizable messaging workflows