Provide proactive customer value with an intelligent contact center

With the development of IT technology, the contact center is developing from simple customer service and complaint handling to a service that communicates with customers and provides impression beyond customer satisfaction. SDS AI Contact Center is an intelligent contact center servicethat proactively provides new value to customers by applying disruptive technologies such as AI and Cloud to the contact center call system.

Features

• **Cloud-based global contact center operation: **SDS has built and stably operated a cloud contact center with a capacity of 6,000 seats in North America, Latin America, and Asia.
• **Flexible architecture: **By utilizing the proven AI Contact Center platform, which is already selected and used by many customers, it can be extended and applied to various contact centers.
• **Efficient learning: **It can be used in a short period of time by applying an independent training method optimized for call center calls, and continuous performance improvement is possible through additional learning and verification.
• **High recognition rate and real-time STT(Speech To Text): **SDS STT engine provides the highest voice recognition rate and high level of real-time voice recognition, and provides accurate conversation content at all times through noise cancellation optimized for phone calls.
• **Real-time TA(Text Analysis): **SDS supports various customer services in a timely manner by collecting and analyzing consultation history or customer voices in real time.
• **NLU (Natural Language Understanding): **It understands various natural languages ​​in conversations with customers, recognizes multiple intentions hidden in sentences, and accurately grasps customer intentions through sentiment analysis for each sentence and provides a natural flow of conversation.