
AI Contact Center Virtual AgentSamsung SDS
AI Contact Center Virtual Agent is an AI-powered virtual assistant designed to enhance customer service. It provides efficient, personalized interactions, automates routine tasks, and integrates seamlessly with existing systems for optimized customer support.
Vendor
Samsung SDS
Company Website
Product details
Advanced AI handles various and complex customer service tasks.
It is a human-like bot service that can respond to various and complex questions and intentions with natural conversations. The virtual agent service provides customers with satisfaction 24/7 through various channels.
Features
- **Performing high comprehension: **Through machine learning, we continuously learn various expressions and improve our ability to recognize proper nouns to answer customer questions.
- **Human-like conversation engine: **Conversation continues naturally even with complex intentions, and returns to the original question after responding to sudden questions or topic changes.
- **Handling various issues: **Bots can respond appropriately to issues such as unexpected questions during conversations with customers and accidental hanging up of calls.
- **Easy and intuitive conversation design: **With the GUI-based drag & drop dialog design, anyone can draw a conversation quickly and easily, and the designed scenario can be tested and modified right away.