Improve service quality with customer VoC analysis

It is a service that provides customer complaints detection, automated quality management, risk sensing, etc. based on the conversations between customers and agents. Improve service quality and customer satisfaction by utilizing VoC.

Features

• **Systematic monitoring of repeated VoC: **Complaints can be analyzed by categorizing it with customer journey. Related call lists and details can be easily checked.
• **Pre-detection of churn risk: **Based on customer call and service history analysis, complaints and customer churn risk are detected in advance, enabling intensive management and emergency response.
• **Report tool provided: **Efficient customer service is supported through various reports and screen composition that can be referenced by managers or marketing.
• **Notification of unexpected issues: **It provides notification of rapidly rising keywords and unexpected issues, and enables emergency response by identifying keywords that have not been registered in advanced.
• **High-Quality UI/UX: **Provides UI/UX screen environment that reflects agent convenience and trends.