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AI ChatbotUnifonic

Connect with customers on your website, WhatsApp, and Messenger using our drag-and-drop chatbot builder.

Product details

Engage your customers with our AI chatbot

Connect with customers on your website, WhatsApp, and Messenger using our drag-and-drop chatbot builder.

Use cases

Automated customer service

Offer always-on support to your customers that detects sentiment and responds with intent.

Instantly answer FAQs

Automate frequently asked questions with personalized responses, allowing your customer service teams to focus on more complex queries.

One chatbot across all your channels

Create a seamless customer service experience on your website, WhatsApp and social media.

Seamless live agent transfer

Transfer the chat to a live agent for more complex queries.

Features

Drag and drop

Create chatbots quickly and easily, without the need for any coding.

Personalized conversations

Show your customers you care by personalizing your service with their name and purchase history.

Multilingual

Our AI chatbot speaks your customers' preferred language including English, Arabic and Urdu on any channel.

Seamless handover

Route queries to live agents who can provide real-time support via our cloud-based contact center.

Integrations

Import or export data from the chatbot to external business systems such as CRM and ERP through native integrations or webhooks.

NLU and ChatGPT

Easily train chatbots with custom intents and phrases to enhance customer experience.

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