Serviceware's chatbot solution offers 24/7 assistance, automating customer interactions and resolving queries efficiently. It enhances engagement with personalized responses, integrates seamlessly with existing systems, and supports multiple languages, ensuring a consistent and high-quality user experience.
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Serviceware
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Our AI-powered chatbot solutionsSay goodbye to long wait times and hello to instant, 24/7 assistance. Our chatbot is more than just a virtual assistant. Enhance engagement, resolve issues swiftly, and delight your customers with personalized interactions.
Inspire with AI-powered chat solutions
Benefit from the advantages of a chatbot on your website or in your internal service offering. A high volume of queries can be resolved quickly and efficiently via conversational AI and thus relieve your customer service team.
Automation
Automated AI-guided dialogs handle a higher number of requests with no extra effort.
24/7 availability
Help your customers handle their requests at their convenience.
Ease of use
Teaching your chatbot what it needs to know is easy and you can keep it up to date with minimal effort. Your ROI is quickly achieved. What's inside
These Serviceware chatbot features guarantee success
Flow Design
Define the history of standard requests simply by dragging and dropping in the BPMN-based designer.
Intent Recognition
Automatically analyze incoming chats using AI and direct them to the appropriate process.
Match your corporate identity
For a consistent user experience, the chat can be customized to match your corporate identity—from the overall design language to specific color schemes.
Question & Answering
With optional ChatGPT integration, the chatbot crafts responses tailored to users' inquiries based on available knowledge.
Conversation Heatmaps
Use clear, graphical analyses to identify which topics are frequently requested and where dialogs break off, and continuously improve your flows.
Data Protection
The Chatbot is based on a data-secure, fully transparent and documented cloud infrastructure.
Multilanguage
Do you operate internationally? No problem. The AI chatbot will answer queries in multiple languages if you provide the necessary information.
Serviceware chatbot stands for:
Fast implementation
The Serviceware Chatbot delivers what's important, fast: solutions for the concerns of your customers.
Compatibility
With coordinated interfaces and integration options, we guarantee a seamless connection to your systems. Our products adapt individually to your use case.
User-friendliness
Intuitive user interfaces ensure high acceptance and satisfaction among customers and employees.