tawk.to AI Assist is an integrated AI-powered solution for automating customer communications within the tawk.to platform. It enables businesses to provide 24/7 support by instantly answering customer questions across live chat, tickets, and social channels, using data from your own content. The system requires no training or manual content creation—activation is immediate, and the AI Bot (Apollo AI Agent) starts responding to queries right away. Human agents can monitor, intervene, and take over conversations in real time, ensuring control and quality. AI Assist also offers smart reply suggestions, AI commands for automating tasks, and tools for generating, summarizing, and translating responses. The platform is designed to streamline support operations, reduce repetitive work, and improve customer satisfaction, all accessible from any device.

Key Features

AI Agents Customizable AI bots that engage in customer conversations across multiple channels.

• Instantly answer questions using your data
• Operate 24/7, including complex queries

Smart Replies AI-powered suggestions for quick, accurate responses.

• One-click reply to chats and tickets
• Edit and approve before sending

AI Commands Automate repetitive tasks and content creation.

• Generate, summarize, and translate responses
• Brainstorm ideas and tailor message tone

Human Agent Control Agents can monitor and take over bot conversations at any time.

• Real-time intervention
• Full control over customer interactions

Seamless Integration Works with live chat, ticketing, and social channels.

• Unified dashboard for all communications
• No additional setup or training required

Customizable Behavior Adjust bot settings and escalation procedures.

• Set response delays and notification preferences
• Fine-tune AI responses and fix incorrect answers

Benefits

Instant, Accurate Support Delivers fast, reliable answers to customer queries.

• Reduces wait times and improves satisfaction
• Handles complex questions using your own content

24/7 Availability Support is always online, regardless of business hours.

• Increases accessibility for global customers
• Never miss a query

Reduced Workload Automates repetitive tasks and message creation.

• Frees up human agents for higher-value work
• Streamlines support operations

Easy Setup and Use No training or content creation required.

• Activate with one click
• Accessible from any device

Human Oversight Agents remain in control of conversations.

• Intervene and edit responses as needed
• Maintain quality and compliance