Haptik is a SaaS conversational AI platform designed to help businesses automate and enhance customer interactions through intelligent chatbots and virtual assistants. The platform supports omnichannel engagement, allowing organizations to deploy AI agents across web, mobile, messaging apps, and voice channels. Haptik leverages advanced natural language processing (NLP) and machine learning to understand and respond to customer queries in multiple languages, providing personalized and context-aware experiences. It offers a no-code dialog builder, pre-built templates, and integration capabilities with CRMs and business systems, enabling rapid deployment and customization for various industries. Haptik also provides analytics dashboards for monitoring agent performance, user sentiment, and operational metrics, supporting continuous improvement and compliance with industry standards. The platform is suitable for enterprises seeking to streamline support, sales, and engagement processes at scale.

Key Features

Omnichannel Support Engage customers across web, mobile, messaging, and voice platforms.

• Consistent experience on all digital touchpoints
• Supports integration with WhatsApp, websites, and apps

Advanced Natural Language Processing (NLP) Understands and responds to complex, context-rich queries.

• Multilingual support for 100+ languages and dialects
• Contextual and personalized interactions

Customizable Chatbots & Virtual Assistants No-code dialog builder and pre-built templates for rapid deployment.

• Easily tailored to specific business needs
• Supports rule-based and AI-driven logic

Analytics Dashboard Monitor agent performance, user sentiment, and operational metrics.

• Real-time insights into conversation funnels and conversion rates
• Identifies drop-offs and customer issue trends

Third-Party Integrations Connects with CRMs, business systems, and external APIs.

• Enables workflow automation and data synchronization
• Supports seamless handoff to human agents

Security & Compliance Complies with ISO, GDPR, CCPA, and other standards.

• Data encryption and access controls
• Regular audits and penetration testing

Benefits

Operational Efficiency Automates routine customer interactions and support tasks.

• Reduces manual workload for support teams
• Increases speed and accuracy of responses

Enhanced Customer Engagement Delivers personalized, context-aware experiences across channels.

• Improves customer satisfaction and retention
• Supports proactive engagement and lead generation

Scalability Handles large volumes of interactions across multiple channels.

• Suitable for enterprises and high-growth businesses
• Flexible deployment for diverse use cases

Actionable Insights Provides data-driven recommendations for continuous improvement.

• Identifies trends and optimizes workflows
• Supports informed decision-making