Resolve 40% of customer inquiries with a team of specialized AI Agents

Our AI Agents are S-M-A-R-T

They’re designed to resolve customer issues, not just deflect them with human-like service.

Specialized

Deploying multiple specialized AI Agents makes configuration and management much simpler.

Multi-channel

Most CX platforms need 3rd party integrations for AI channels - AI Voice is natively built into AI Agents.

Advanced reasoning

AI agent teams reason and reflect on their own work prior to ever communicating with a customer.

Responsive

Design your AI Agents to handle complex conversations, seamlessly adapting as topics shift.

Teamwork

AI Agents don’t deflect. They are designed to do bi-directional transitions between humans and AI Agents.

Specialized expertise, maximum impact

Design multiple AI Agents, each specializing in a specific area, to bring greater flexibility, faster problem-solving, and smoother interactions. Kustomer AI Agents work together as a team, ensuring customer issues are resolved efficiently and seamlessly.

Always on, always everywhere

Kustomer AI Agents engage customers 24/7 across email, voice, SMS, chat, and WhatsApp—even responding automatically to web form submissions—ensuring seamless support on every channel.

The perfect blend of AI with human empathy

AI Agents handle routine inquiries and escalate when human insight is needed—like for policy exceptions—while reps can hand interactions back to AI Agents for resolution. With full context retention and smart handoffs, you get efficiency without losing the personal touch.

Your ultimate customer assistant

AI Agents for Customers offers instant, human-like support anytime, anywhere.

Autonomous customer responses

AI Agents automatically respond to customer inquiries with safe, accurate answers using real-time CRM, knowledge base and intent data.

Omnichannel coverage

AI Agents can respond to customer inquiries across email, chat, voice, SMS, WhatsApp and web forms.

AI Agents on Kustomer Voice

A truly native AI-powered Voice agent to answer customer calls - no 3rd party add ons required.

Advanced search tools

Our more focused search and data retrieval ensures AI Agents work faster and more effectively to resolve customer inquiries.

External data sources

Integrate AI Agents third-party systems, data sources, and URLs including OpenAPI tools and Shopify.

Human in the loop

Seamlessly transfer complex tasks from an AI Agent to a human agent, then back to the AI Agent to complete the process efficiently.

Test and Observe

Ensure your AI is safe, reliable, and continuously meets customer expectations from the outset.

Analytics

Real-time insights help you monitor AI Agent performance, track customer satisfaction, and spot improvement opportunities.

Code-free configuration

Quickly and easily build, test and deploy advanced AI Agent teams in Kustomer without having to write a single line of code. Kustomer's AI Agent Studio enables you to configure AI Agents that are tailored for your unique business needs.