Hello, AI Agent

Trusted answers for customer service

A typical customer service conundrum

• Siloed enterprise content systems – hard to setup and manage
• Customers forced to be the glue across silos and channels
• Agents struggle to find answers across desktop tools

**eGain AI Agent **cracks the code

• Zero set up
• Agentic technology
• Connected to the Knowledge Hub

Empowering the human agent

• Proactive
• Real time
• Dynamic
• Guided

Trusted answers served by AI agent using your website, documents and knowledge base

01.** Point to trusted content**

• Docs (PDF, Word, HTML)
• Websites
• Knowledge Portal

02.** Test AI Agent**

• Confirm topics
• Validate questions
• Test answers

03.** Personalize and publish**

• Brand your agent
• Set escalation options
• Embed AI Agent on your website

04.** Measure and manage**

• Track usage
• Identify knowledge gaps
• Adjust topics and content