AI Agent Assist for Call Centers

Krisp AI Agent Assist supports agents across the call lifecycle with real-time answers, smart summaries, and coaching feedback—driving faster resolution and better experiences.

Features

AI Knowledge Chat

• Real-time delivery of contextually relevant knowledge to agents
• Chat availability during and after the call
• Source citation for confident conversation handling
• Admin-controlled centralized Knowledge Hub
• Integration with existing knowledge bases and FAQs

After-call Summary

• Instantly AI-generated call summary
• Follow-up actions for the agent
• PII/PCI redaction before generation
• One-click transfer to call intelligence platforms
• Performance feedback for continuous learning
• Call Stats on relevant metrics

How call centers benefit from AI Agent Assist

Increased FCR

Helps agents resolve more calls on the first try with contextual support

Lower AHT

Empowers faster answers and faster wrap-up with AI Summaries and Knowledge Chat

Higher CSAT & ESAT

Stress-free and more efficient interactions for higher agent and customer satisfaction

More efficient workflows

Optimizes the After-Call Work through instantly generated AI Summaries

Continuous agent growth

Objective coach feedback after each call to support consistent performance improvement

Built with powerful, enterprise-grade security in mind

Governance

Quick, easy deployment to all computers at onceUser access and managementCentralized billingEmail, OAuth, and SSO user verification

Privacy & Security

No voice data visible to Krisp serversGDPR compliantSOC-2 certifiedEncryption in-transit and at-rest