SquadStack's platform is a comprehensive tool for overseeing telecalling operations. It focuses on selecting skilled callers, providing them with industry-specific training, and ensuring that they adhere to quality standards through AI-assisted monitoring.

Key Features

Screening: Rigorous selection process ensures only the best callers are chosen.

• Uses CEFR guidelines and speech assessments.
• Only 2% of applicants qualify through telesales and soft skills evaluations. Training: Module-based and on-the-job training for better performance.
• Includes real-life scenario modules.
• Offers personalized feedback and industry insights. Outreach: Streamlines tasks with omnichannel connectivity.
• Features in-app dialers, FAQs, and structured data entry.
• Ensures compliance through data purging and DND scrubbing. Quality Monitoring: Exceeds industry standards using human and AI monitoring.
• Samples 15% of calls across 23 quality parameters.
• Provides personalized feedback based on performance. Web App: Offers cutting-edge sales enablement technology.
• Includes features like screen-sharing, guided scripts, and FAQs. Community: Fosters engagement among telecallers through cross-learning and contests.

Benefits

• Improved Caller Productivity: Optimizes caller performance through streamlined processes and technology.
• Enhanced Customer Experience: Ensures high-quality customer interactions.
• Compliance Assurance: Handles data securely to avoid spamming and ensure compliance.
• Customized Training: Adapts training modules to specific business needs.