Agent Client Collector is a software tool that complements ServiceNow's agentless approach with a unified agent-based solution for IT discovery, monitoring, and log collection. It extends visibility across the IT estate, identifies custom applications, and replaces fragmented monitoring tools with a single unified agent.

Key Features

Discovery and Visibility Identifies endpoints and intermittently active hosts in zero-trust architectures

• Expands discovery of IT resources without credentials or firewall exceptions
• Uses AI-driven application fingerprinting for custom services

Monitoring Expands events and metrics monitoring with policy-driven configurations

• Provides a unified agent for comprehensive monitoring
• Reduces overlapping point agents for monitoring

Log Collection Compiles logs from services and applications for predictive AIOps

• Feeds log data into ServiceNow Predictive AIOps
• Enhances log data value with a single agent

Benefits

Extended IT Estate Visibility Improves overall IT resource discovery and management

• Expands discovery without needing credentials or firewall exceptions
• Identifies custom applications using AI-driven fingerprinting

Simplified Toolset Reduces complexity in IT operations management

• Replaces multiple fragmented monitoring tools
• Provides a single unified agent for discovery, monitoring, and log collection

Enhanced Security and Scalability Ensures secure and efficient agent deployment

• Implements tight security measures like encryption and permission controls
• Follows best practices for scalable agent deployment