Improve customer satisfaction

Provide accurate, contextual & personalized responses that reduce resolution times and increase customer satisfaction.

Boost agent productivity

Eliminate agents’ manual tasks with auto-case summarization, recommended next-best actions, and seamless collaboration between agents and AI.

Cut support costs

Get proactive issue alerts and autonomous resolutions by seamlessly orchestrating processes in real-time to reduce mean time to resolution (MTTR).

The expert your agent needs, exactly when they need it

Aisera Agent Assist is embedded in SaaS apps like ServiceNow and Salesforce to deliver real-time support and recommended actions, eliminating the need for agents to leave the ticketing system to perform actions or search for answers across different sources.

Agents get the right answers any time and every time

Aisera answers

Accelerate resolution with Aisera answers, using Retrieval-Augmented Generation (RAG) to search multiple sources and generate natural language responses. Agents can reply as-is or make quick edits, while in-app feedback helps Aisera Agent Assist continuously improve accuracy.

Aisera Assistant

Aisera Assistant is a personal companion for support agents, helping them find information, run workflows, ask case-related questions, and draft emails. It also fine-tunes Aisera answers for the right tone.

Next-best-action recommendations

Provide real-time, data-driven recommendations tailored to customer insights, sentiment, and past interactions to support agent decision-making and automate workflows.

Automate **everyday tasks **and get more done

Case identification

Streamline ticket creation and management with Aisera Agent Assist, using automated workflows for seamless triaging, auto-populated fields, and intelligent routing – all within the embedded agent interface.

Intelligent swarming

Analyze ticket content and automatically identify cases that require cross-departmental collaborations and create swarm channels in conversational tools like Microsoft Teams, Slack, Webex, and more to boost resolution efficiency.

Knowledge generation

Automatically generate knowledge articles from agent actions with AI agents. When no matching article exists, save new articles to the knowledge base, ensuring faster and more accurate ticket resolution for similar issues in the future.