Take your company’s security readiness to the next level by adding Advanced Technical Account Management (ATAM) to your support contract. ATAM is a proactive service delivered by highly skilled Cyber Security professionals versed in various technologies. These technical resources act as an extension of your network security operation.
Vendor
CheckPoint
Company Website
Your assigned Advanced Technical Account Manager leverages over 10 years of IT Security best practices to deliver proactive, custom support that will increase your resources, minimize your risks and maximize your security investment.
Challenge
As an IT Security Professionals you need the type of technical support that goes beyond a break-fix solution. Today’s needs and wants have gone beyond what is defined as “Standard”. A dedicated ATAM engineer with a deep level of technical expertise, product knowledge and industry experience, will be assigned. They will guarantee all your products are configured for optimal performance and provide consistent guidance about the best use of your Check Point products.
Benefits
TRUSTED EXPERTISE
Success Planning Collaborates with customers to develop a customized plan, ensuring optimal value extraction from Check Point technologies. Technical Contact Acts as the pivotal technical contact, providing guidance grounded in best practices and offering recommendations meticulously tailored to align with your organization’s needs. Customer Advocate Operates as a steadfast advocate for customers as required. Facilitates internal discussions with support teams to ensure comprehensive resolutions of all issues. Technical Experience Our ATAMs bring an average of 10 years of experience in Check Point and Cyber Security domains. Possessing in-depth knowledge of our core products, they leverage our global consortium of consultants to infuse specialized expertise.
PERSONALIZED RELATIONSHIP
The ATAM’s primary responsibility is to understand your organization’s needs. ATAM will gain in-depth knowledge of your environment, business needs, and your goals. They will customize a road-map to ensure you can meet those goals.
PROACTIVE SERVICE
Enhanced communication and reporting. The ATAM will build a regular cadence for meetings and reporting updates and status. Proactively review the health of your Check Point environment. Recommend changes that follow best practices and optimize your configuration. Attempt to anticipate problems in order to reduce risk and future issues.
KNOWLEDGE AND TRAINING
ATAM can assist with increasing the knowledge of your IT staff by organizing knowledge sharing sessions and workshops. Ensures your staff is in a better position to support the Check Point environment.