CSG Advanced Convergent Platform (ACP) is a comprehensive SaaS billing and customer lifecycle management platform designed specifically for cable and broadband companies. It aims to accelerate revenue growth and enable operational efficiency by optimizing billing experiences and improving customer satisfaction.

Key Features

AI-Powered Recommendations ACP utilizes artificial intelligence to provide personalized offer recommendations.

• Based on thousands of demographic, competitive, and behavioral data points
• Helps identify offers customers are most likely to buy

Streamlined Billing and Reporting The platform simplifies complex billing processes with robust reporting capabilities.

• Provides quick access to essential insights
• Offers streamlined data querying

Efficient Migration Process ACP offers a highly successful migration process for businesses.

• 99.9% success rate in migration
• Helps plan, execute, and manage migration with minimal business disruption

Flexible Pricing Models The platform adapts to future wireless billing needs with versatile pricing options.

• Supports usage-based pricing
• Enables subscription-based pricing
• Allows billing for new services

Benefits

Improved Customer Experience ACP enhances the overall customer experience through personalized offerings and efficient billing.

• Increases customer satisfaction
• Helps attract and retain customers

Operational Efficiency The platform streamlines operations and improves overall efficiency.

• Reduces infrastructure costs by up to 15%
• Simplifies complex billing processes

Revenue Growth ACP contributes to increased revenue through improved customer retention and upselling.

• Potential for up to 15% increase in Average Revenue Per User (ARPU)
• Enables quick launch of new bundles and service offerings

Future-Ready Solution The platform prepares businesses for evolving technologies and market changes.

• Adapts to new network technologies like fiber and 5G
• Supports creation and billing of new services