ManageEngine ADSelfService Plus is a web-based identity security and self-service password management solution designed for Active Directory (AD), Microsoft 365, and cloud applications. It enables end users to securely reset their passwords, unlock accounts, and update directory information without IT help desk intervention. The platform integrates adaptive multi-factor authentication (MFA) for endpoint and application logins, single sign-on (SSO) for cloud and on-premises apps, and real-time password synchronization across multiple systems. Administrators can enforce strong password policies, automate password expiry notifications, and monitor all self-service actions with detailed audit reports. The solution supports remote work scenarios by updating cached credentials and offers mobile access for password management. ADSelfService Plus is available in multiple editions and integrates with SIEM, ITSM, and IAM tools to enhance security and compliance.

Key Features

Self-Service Password Reset and Account Unlock Allows users to reset passwords and unlock accounts without IT assistance.

• Web-based portal for end users
• Reduces help desk workload and password-related tickets

Multi-Factor Authentication (MFA) Secures logins for endpoints, VPNs, OWA, and cloud apps with adaptive MFA.

• Supports 19 authentication factors
• Context-based policies (IP, device, time, location)

Single Sign-On (SSO) Enables unified access to multiple cloud and on-premises applications.

• SAML-enabled and custom app support
• Reduces password fatigue

Password Policy Enforcement Customizes and enforces strong password creation rules.

• Prevents weak or reused passwords
• Real-time password policy checks

Password Expiry Notification Notifies users of upcoming password expirations via email, SMS, or push.

• Reduces account lockouts
• Supports customizable notification schedules

Password Synchronization Synchronizes password changes across AD, cloud, and SaaS applications.

• Maintains a single password for multiple platforms
• Real-time updates

Directory Self-Update Allows users to update their own AD attributes.

• Reduces administrative overhead
• Supports approval workflows

Reporting and Auditing Provides detailed reports on all self-service actions and authentication events.

• Predefined and custom reports
• Supports compliance and security audits

Remote Work Enablement Updates cached credentials for remote users.

• Ensures access even when off-network
• Mobile password management

Benefits

Reduced IT Help Desk Workload Minimizes password-related support tickets.

• Empowers users to resolve common issues independently
• Frees IT staff for higher-value tasks

Enhanced Security and Compliance Strengthens authentication and access controls.

• Adaptive MFA and strong password policies
• Detailed audit trails for compliance

Improved User Productivity Streamlines access to resources and reduces downtime.

• SSO and self-service features
• Automated notifications prevent lockouts

Support for Remote and Hybrid Workforces Facilitates secure access from any location.

• Cached credential updates
• Mobile app support