Overview

Admission Enquiry Management Software is a core module within Entab’s CampusCare 10X school ERP platform, built to streamline and digitise the entire admission enquiry lifecycle for educational institutions. It enables schools to capture, organise, and manage admission enquiries from multiple sources within a single, centralised system, eliminating manual tracking and fragmented data handling. The software automates follow-ups, assigns enquiries intelligently, and prioritises leads based on predefined rules to ensure timely responses and consistent engagement. With real-time dashboards and analytics, institutions gain full visibility into enquiry volumes, response efficiency, counsellor performance, and conversion outcomes. Structured workflows, detailed activity histories, and role-based access controls help improve transparency, accountability, and operational efficiency, ultimately increasing admission conversion rates and enhancing the overall applicant experience from first interaction to final enrolment.

Features and Capabilities

• Core Capture & Tracking:
  • Multi-channel enquiry capture with unique IDs and source tagging
  • Customisable enquiry forms for different classes, grades, and streams
  • Centralised enquiry database with advanced filtering and search
• Structured Workflow Management:
  • Rule-based enquiry assignment (automatic or manual)
  • Configurable enquiry stages such as New, Follow-Up, Interested, and Registered
  • Detailed activity logs with reminders and enquiry timelines
• Automated Engagement:
  • Automated follow-up workflows for consistent parent communication
  • Smart lead prioritisation to reduce missed or delayed responses
  • Integrated email and SMS communication support
• Performance & Analytics:
  • Counsellor dashboards with KPIs like response time and conversion rate
  • Real-time insights into enquiry trends and campaign effectiveness
  • Analytical reports to identify bottlenecks and drop-off points
• Security & Access:
  • Role-based access for counsellors, administrators, and management
  • Encrypted cloud-based data storage with complete audit trails
  • Centralised control for multi-branch or multi-campus institutions
• Integration:
  • Seamless integration with the broader CampusCare 10X ERP platform
  • Direct linkage to admission registration, student records, and analytics modules