Overview

Swvl Admin Dashboard is a robust tool designed to provide businesses and transit operators with actionable insights into their transportation networks. By harnessing comprehensive data analytics, the dashboard enables users to streamline operations, enhance decision-making, and ensure efficient fleet management. It offers a centralized platform to monitor various performance metrics, financial health, and user behaviors, facilitating informed strategies for operational improvements.

Features and Capabilities

• Operational Intelligence:
  • Gain insights into fleet utilization rates, reliability, fulfillment metrics, and route efficiency to reduce costs and streamline operations.
  • Monitor real-time transit operations for immediate issue detection and swift resolution, improving service reliability and minimizing disruptions.
  • Analyze completed and canceled bookings by ride direction to evaluate service demand and optimize reservation management.
  • Track user registration, booking habits, pickup/drop-off locations, and ride history to tailor services and improve engagement.
  • Analyze ride ratings and satisfaction rates over time to identify trends and continuously elevate service quality.
• Financial Reporting:
  • Monitor costs and savings to track the financial health of your transport network.
  • Generate detailed reports to inform budgeting decisions and enhance financial efficiency.
  • Access essential operational metrics, analytics, and performance insights to drive continuous improvement and decision-making.
• Captain Performance Metrics:
  • Track metrics such as the total count of drivers, rides completed, skip station rates, average ratings, and app adoption to monitor performance.
  • Provide captains with insights on key performance metrics, including punctuality, customer satisfaction, and trip completion rates.
  • Offer a Help Center within the app to support and assist captains on the road.
  • Enable captains to track earnings, understand payment breakdowns, and monitor financial performance.
• Trip Statistics:
  • Obtain detailed ride statistics categorized by status (completed, canceled, scheduled), vehicle types, and skipped stations.
  • Offer a complete view of trip dynamics and operational health to inform strategic decisions.
  • Provide detailed ratings analysis to identify areas for improvement and enhance service quality.
• Strategic Analytics:
  • Analyze bookings by direction, including user count and satisfaction rates, to identify areas for improvement.
  • Evaluate reservation dynamics by examining completed and canceled bookings to optimize service offerings.
  • Gain insights into user behaviors to tailor services and improve engagement.
  • Monitor rating trends over time to continuously elevate service quality.