The most effective addition to your refund policy

ACTIVE Refund is the most flexible refundable registration product on the market. No extensive refund request process. If your customer can’t make their program, session or event, we have a solution for them.

What is the customer experience?

With a familiar presentation on the checkout page, your registrants may select the ACTIVE Refund offer and will be charged proportionally to the cost of the registration, session or activity. Prices may vary. With one simplified offer during checkout for your participants, ACTIVE Refund can support a strict no refund policy.

Give Peace of Mind With ACTIVE Refund

Provide security for your participants and your organization when folks register for activities and events with the plethora of perks our straight-forward refund offering includes.

Secure early registrations

By offering peace of mind from the beginning, there's nothing holding your customers back from signing up immediately after registration opens.

Take a hands-off approach

ACTIVE Refund is offered directly through ACTIVE, meaning you know exactly where to send your customers should they need support. Take stress over consumer inquiries out of the equation, ACTIVE will take care of everything for you.

Keep it simple

There is no action needed on your end. Registrants simply opt in at checkout, then refer to their confirmation email when a refund request needs to be submitted. The process is easy and automated, meaning requests take seconds, not minutes.

Effortlessly boost your revenue

The best part is the increase to your bottom line. There is no cost to your organization when offering ACTIVE Refund. In fact, ACTIVE provides the option for your organization to receive a percentage of all ACTIVE Refund sales. Plus, any revenue gained from registrations that are later cancelled are yours to keep. This includes revenue obtained from re-selling a cancelled spot to someone else.

Choose from a number of reasons

Participants have a bevy of options to choose from when it comes to the reason they can no longer attend their originally registered-for activity, including but not limited to illness, injury, pregnancy, military deployment, work relocation and vehicle breakdown or theft.