Activated Insights Experience Management is a SaaS solution designed for senior living facilities and home-based care agencies. It provides detailed insights into customer and employee satisfaction through comprehensive surveys, helping businesses improve their services and work environment.

Key Features

Survey Collection Gathers feedback via phone and digital surveys

• Monthly engagement with customers and staff
• Unbiased satisfaction scores

Online Dashboard Visualize and analyze feedback data

• View trends and benchmark performance
• Identify highest and lowest scoring categories

Action Planning Assistance in implementing changes based on feedback

• Support from Customer Success Managers
• Data-driven recommendations for improvement

Marketing Resources Provides materials to showcase quality and achievements

• Awards and recognition based on satisfaction scores
• Datasheets and reports for marketing efforts

Benefits

Enhanced Customer Experience Improve service quality and client satisfaction

• Identify areas of excellence and opportunities for improvement
• Increase referrals and occupancy rates

Employee Retention Boost staff engagement and reduce turnover

• Understand reasons for joining and leaving the company
• Implement targeted retention strategies

Competitive Advantage Differentiate your business in the market

• Earn industry awards and certifications
• Benchmark performance against regional and national competitors